NORTHSIDE-ATLANTA RECEIVES J.D. POWER & ASSOCIATES AWARD
Northside Hospital, located in Atlanta, Ga., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.(SM) This distinction acknowledges a strong commitment by Northside Hospital to provide “An Outstanding Maternity Experience.”
“In earning this distinction, Northside Hospital has truly demonstrated its commitment to service excellence,” said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “Providing patients with a consistently positive experience is crucial, particularly with the high value placed on the service aspects of their maternity stay.”
The service excellence distinction was determined by surveying recently discharged patients from Northside Hospital about their perceptions of their hospital stay and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.(SM)
The telephone-based research conducted among Northside Hospital patients focuses on the five key drivers of patient satisfaction with their overall maternity experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Northside Hospital exceeds the national benchmark study score for overall maternity services satisfaction and performs particularly well, compared with the national study, in providing dignity and respect to patients. The hospital receives notably high ratings for respect for patient privacy and courtesy of the discharge personnel.
The hospital also performs well relative to the national study for the nurses’ promptness in responding to the call button, as well as nurses’ concern for controlling pain. Patients of Northside Hospital are also pleased with doctors’ ability to explain conditions or treatments.
Nearly 80 percent of Northside Hospital patients surveyed say they would recommend the hospital to others, while 76 percent say they would return to the facility if needed.
“We are delighted to receive this highly regarded recognition from J.D. Power and Associates,” said Bob Quattrocchi, president and CEO of Northside Hospital. “Northside delivers more babies than any other single hospital in the U.S. and our commitment to high-quality, compassionate care and service excellence is our calling card in metro Atlanta. The hard work and dedication of physicians, midwives, staff and others have created a reputation for maternity and newborn services at Northside that is second to none. Their efforts have made receiving this national recognition possible; and we thank them for all their work.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
Click here to find out more about Maternity Services at Northside.
